Follow-up, campaigns and reviews

The car comes back because the record remembers.

Follow Up shows each customer once, with the single best reason to come back: the brakes they declined, a service credibly due from their own history, a rhythm they are late for, a first visit with no second. Every row shows what the work is worth, drafted in your shop’s voice, sent on your yes.

MarketingThis month
Revenue from marketing$0
Service reminderson each customer’s own interval0booked
Declined work follow-upthe brakes they passed on in October0booked
Review requestsafter every paid invoice0new reviews
NReminder sent · Vera PetrovYour Jetta is due for an oil change. Book a time: carsignal.co/b/vera
NFollow-up sent · Doug HerreraThe rear brakes we looked at in October are still due.
★★★★★Honest pricing, done the same day.Nicole M. · Google · from a review request

Revenue you already earned

The work they declined comes back

Every declined job and every service coming due is waiting in one list, with the dollar value next to it. Send the follow-up in one tap.

Declined workEvery job they said not yet to
Due servicesBy each car’s own interval
ValueDollars next to every name

Sounds like you

Texts written in your voice

Each follow-up is drafted the way your shop talks, with a booking link that already knows the customer and the car.

MBMaria Brooks(415) 555-0175 · 2019 Honda Accord
Hi Maria, your estimate is ready: carsignal.co/q/8f2a. Approve from your phone whenever you are ready.Sent by Marcus · 9:12 AM
Does the alternator quote include the belt?
It does. Belt and tensioner are on the same job.Marcus · 9:20 AM
Maria approved 2 of 2 jobs · $1,312.00
Your Accord is ready. Pay here and pick up any time before 6: carsignal.co/i/0041Sent automatically · 3:48 PM
Text MariaSend

Hands off

Reminders and reviews run on their own

Service reminders, declined-work follow-ups and review requests go out automatically once you turn them on. Five stars go to Google. Problems come to you.

RemindersOn each customer’s own interval
ReviewsRouted to Google
CampaignsMeasured in bookings

How it works

01

Open Follow Up

The list, the reasons, the total sitting in it. Filter by reason or sort by value.

02

Approve the drafts

Read them, edit if you like, pick text or email. Each has a booking link that pre-fills the car.

03

Watch the schedule fill

Replies land in Messages. Bookings count against the campaign that earned them.

Questions

Will it message a customer whose car is in the shop?

No. A customer with a car in your shop or an appointment on the books is never contacted about coming back.

Is marketing an add-on?

No. Follow Up, campaigns, reminders and review asks are in the one plan.

What about opt-outs?

Everything is permission-aware by construction. Opted-out customers are excluded everywhere, nothing sends between 9pm and 8am, and opt-outs are per channel.

Every claim on this page is in the docs: read the full page.

See it on your own cars

A demo runs on your own cars, not ours. Every feature from day one, one plan, no per-seat fees.