CarSignalOnce texting is set up, your shop has its own number and every customer conversation lives in one thread.
What lands in the thread
- Quotes, invoices, booking confirmations, appointment reminders, and status updates you send from jobs
- Customer replies, including answers deferred from the quote-question chat
- AI receptionist conversations, when it owns the thread
Where you text from
Open the texting drawer from any client or vehicle to read the history and reply. Inbound replies also surface in the Outreach inbox and fire notifications, so nothing sits unread.
Humans outrank the AI
The receptionist automatically stays out of threads where a human should be: customers with a car actively in the shop, threads your staff texted recently, and replies to outreach campaigns. The moment you type in a thread, it is yours.
Note
Every message respects opt-outs and the mandatory quiet hours (9pm to 8am). Customers who unsubscribe stay unsubscribed.