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Getting started

Team and roles

Three roles, clear boundaries. Invite by email and set who appears on the schedule.

Invite teammates from Settings, Team: enter an email, pick a role, send. The invite link signs them straight into your shop. Pending invites can be copied or revoked.

The three roles

RoleWhat they can doWhat they cannot
AdminEverything: financials, billing, settings, integrations, teamNothing off limits
Service writerFront desk: quotes, invoices, scheduling, assigning, taking paymentFinancials, billing, settings; not assignable on the schedule board
TechnicianThe work: assigned jobs, time logging, inspections, plus scheduling and taking paymentFinancials, billing, settings

Roles are permission tiers, not job titles. An owner is simply an admin.

Per-member settings

Expand any member on the Team page to set:

  • Show on schedule. Whether they appear as a lane on the schedule board. Techs default on, service writers off.
  • Diag-capable. Marks who can take diagnostic drop-offs; booking capacity checks respect it.
  • Working hours. Their availability for scheduling.

What each person sees

Technicians get a simplified welcome and see only what they need: their board, their jobs, inspections. Financials and most of Settings are visible to admins only. Everyone manages their own profile and two-factor authentication.

Tip

Time-off requests live on the Schedule page: techs request, admins approve, and the calendar reflects it automatically.