CarSignalDigital vehicle inspections turn the walkaround into work customers actually approve, because they can see it.
Inspections are fully optional — nothing in the workflow requires one. If the work is already known (a fleet requests specific repairs, say), skip straight to quoting and the job flows exactly the same.
Running an inspection
Open Inspection on a checked-in vehicle. The checklist comes from your shop's inspection template: each row is marked red, yellow, or green, and rows can carry photos and video shot on the spot from the mobile app.
Marking up photos and video
Point at the problem instead of describing it. While an inspection is still a draft, any photo can be annotated, on the web or in the mobile app: draw arrows, circles, and boxes, sketch freehand, or drop a text label, in red, yellow, and green to match the finding's severity. The markup is baked into the photo the customer sees.
Video gets the same treatment, live: choose Markup video, pause anywhere in the clip, and draw right on the frame. The marks play back over the video at the moment you drew them — a circle around the wobbling ball joint appears while it wobbles — and the customer gets small time chips under the player to jump straight to each mark. The original clip is never altered.
Prefer a still? Annotate this frame grabs the paused frame as a photo, marked up and added right next to the video.
Once an inspection has been sent it is locked, markup included, so what the customer approved is always exactly what your tech showed them.
Started one by accident? A draft can be deleted from the Delete button next to New inspection. Sent inspections can never be deleted; the customer holds a live link to them.
An arrow on the leak beats a paragraph about the leak. Circle the worn edge of the pad in red and let the photo do the selling.
Templates
Build inspection templates on the Templates page as sections with items under them, exactly how the checklist reads during an inspection: name the section (Brakes, Tires, Fluids), add items inside it, and mark one template as the default. Drag any item by its grip to reorder it or move it into another section, and drag whole sections to rearrange the checklist. The same works on a live inspection while it is still a draft. Multi-point, brake-check, seasonal, whatever fits.
Every template also has a Print button that opens a paper version of the checklist: Good/Fair/Poor bubbles per item, blank lines for vehicle, mileage, and technician, and a notes area. Handy while techs are still getting onto the phone flow, or when a customer asks for a physical copy.
What the customer sees
The customer gets a link to their inspection: every finding with its photos, and Approve or Decline per item with a running total. Submitting rolls the approved items into a quote, which flows into the normal approval path.
A photo of a worn pad sells the brake job better than any phone call. Shops that attach photos to red items see far fewer declines.